Integrating CloudForms and ServiceNow: An Introduction

I was presenting the CloudForms service catalog and self service capabilities to a customer, when the head of operations says: “This looks great, but there is no way we are going to use this. The tool we use for everything from service desk to request tracking to service management is ServiceNow. Can you integrate your service catalog into ServiceNow?”

Setting up Red Hat CloudForms with Microsoft Active Directory (Video)

This video highlights the role-based access controls within Red Hat CloudForms and how they can be tied into Microsoft Active Directory, to leverage a company’s existing user and group structure. The goal of the video is to help customers understand how they can integrate CloudForms into their organizational structure with rather minimal setup.

Services Management using Red Hat CloudForms (Video)

In this short video, we specifically look at service management within Red Hat CloudForms. The demonstration highlights the following platform capabilities:

  • Self-Service portal with lifecycle, operations management and reporting
  • Service Catalog presented to end-user consumers
  • Service Definition, built as stand-alone, or from service composites
  • Life-cycle status monitoring and notifications
  • Usage consumption and chargeback reports

Self-Service Capabilities using Red Hat CloudForms (Video)

This week, we look at Red Hat CloudForms capabilities for self-service and how it can be used to manage services across private, public and hybrid clouds. We explore:

  • self-service portal for end-user consumers
  • service catalog with examples of deployments (new infrastructure, multi-tier application, etc)
  • service dialog allowing customization and automation
  • day 2 operations, services life-cycle and monitoring
  • remote access using Cockpit administration tools

Hybrid Management using Red Hat CloudForms (Video)

This week, we explore Red Hat CloudForms cloud management platform (CMP) and its capability to manage multiple clouds. This demonstration video focuses on hybrid management and highlights some of its key features. These include:

  • infrastructure and cloud visibility,
  • centralized management of virtual machines, instances and containers,
  • workload lifecycle management and day 2 operations,
  • historical reports and dashboards, including showback and chargeback,
  • resource monitoring and optimization,
  • compliance and governance with security policies and alerts.

What’s New in Red Hat CloudForms 4.2 (Video)

In the following weeks, I will post few videos recorded using Red Hat CloudForms 4.2. This first one is a short demonstration highlighting the latest enhancements coming with this release, including:

  • New dashboards for all infrastructure providers
  • Topology views for infrastructure, cloud, containers, network and middleware providers
  • Performance improvements
  • Administration tools using Cockpit
  • Networks enhancements for cloud providers (Amazon Web Services, Microsoft Azure, Google Cloud Platform)
  • New Middleware provider, including Hawkular integration
  • Notifications enhancements

Service Catalogs and the User Self-Service Portal

One of the most interesting features of CloudForms is the ability to define services that can include one or more virtual machines (VMs) or instances and can be deployed across hybrid environments. Services can be made available to users through a self-service portal that allows users to order predefined IT services without IT operations getting involved, thereby delivering on one of the major promises of cloud computing.

The intention of this post is to provide you with step-by-step instructions to get you started with a simple service catalog. After you have gone through the basic concepts, you should have the skills to dive deeper into more complex setups.

The Business Value of Red Hat CloudForms

When talking to IT leaders about Red Hat CloudForms, we often point out the time and cost savings that CloudForms can have on their organization. While we have several customer success stories that highlight the various benefits of CloudForms to each organization, we wanted a more formal study of the business value that CloudForms could bring to an organization. To that end, Red Hat commissioned a study, conducted by IDC, to look at the business value of CloudForms. This blog post will highlight some of their findings, with IDC’s complete report available for review.