Integrating CloudForms and ServiceNow: An Introduction

I was presenting the CloudForms service catalog and self service capabilities to a customer, when the head of operations says: “This looks great, but there is no way we are going to use this. The tool we use for everything from service desk to request tracking to service management is ServiceNow. Can you integrate your service catalog into ServiceNow?”

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Service Catalogs and the User Self-Service Portal

One of the most interesting features of CloudForms is the ability to define services that can include one or more virtual machines (VMs) or instances and can be deployed across hybrid environments. Services can be made available to users through a self-service portal that allows users to order predefined IT services without IT operations getting involved, thereby delivering on one of the major promises of cloud computing.

The intention of this post is to provide you with step-by-step instructions to get you started with a simple service catalog. After you have gone through the basic concepts, you should have the skills to dive deeper into more complex setups.

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