This video demonstrates how you can take manual tasks and processes and turn them into automation workflows. In this video we utilize Red Hat CloudForms and Ansible Tower to provide an underlying automation and orchestration framework to deliver automation to your IT organization.
The demonstration shows how a user can order a service and have automation provision and deliver the resources while tracking the elements in a ticketing system (ServiceNow).
Continue reading “Automating Instance Provisioning with CloudForms and Ansible Tower (Video)”
This document is to position two different types of integration with a CMDB and Red Hat CloudForms.
We discuss the use of HP uCMDB because it supports both types of integration but also other CMDBs are available such as Service-Now.
The two types of integration are known as;
Pull – Where by the information/data is collected (Pulled) by the CMDB from the end points. CMDB Server initiated.
Push – Where by the information/data is sent (Pushed) to the CMDB server by the end point. Endpoint initiated.
Other CMDB servers may not support a PULL approach at which point you have only the PULL solution as the only option.
We shall now dive deep into each integration type.
I was presenting the CloudForms service catalog and self service capabilities to a customer, when the head of operations says: “This looks great, but there is no way we are going to use this. The tool we use for everything from service desk to request tracking to service management is ServiceNow. Can you integrate your service catalog into ServiceNow?”
Continue reading “Integrating CloudForms and ServiceNow: An Introduction”